Support
Legacy AI provides support for organizations and clinicians using our applications, including the Legacy AI clinician web application and the Legacy AI Zoom App (in-meeting experience).
Production app URL: https://legacy-standalone-production.azurewebsites.net
Support hours
7:00 AM–7:00 PM Pacific Time, Monday through Friday (excluding U.S. public holidays).
First response SLA
We aim to send a first response within 12 working hours of receiving your email.
Resolution times depend on issue complexity, reproduction steps, and whether third-party services (e.g., Zoom, cloud providers) are involved.
Contact us by email
For all product support, account access, and Zoom app issues, email: contractor@legacytheapp.com
Please include your organization name, a short description of the issue, and any relevant screenshots or error messages (avoid including unnecessary patient-identifying information in email).
Create a support case
Open a case by emailing contractor@legacytheapp.com. Use a subject line starting with "Support case:" followed by a brief topic. We will track your request and reply in the same thread.
Phone support
We do not offer telephone support. All support is provided by email at contractor@legacytheapp.com.
Knowledge base and community
Additional self-service resources may be published over time. For Zoom-specific setup and usage, see our Zoom app guide.
Privacy and legal
For privacy-related requests (including data subject rights where applicable), see our Privacy Policy for contact instructions.